Please read these terms and conditions carefully before using the website.
1.1 These Terms & Conditions (T&C’s) govern access to and use of Finmo Tech Pte Ltd and its website www.finmo.net, including its affiliates’ websites (“Finmo”), dashboards, APIs, documentation and related services (the “Services”).
1.2 By accessing or using the Services , whether as a guest or a registered user you confirm that you accept and will comply with these T&C’s on behalf of the entity you represent ( “ Merchant “ or “ You”). Use of our website includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our website. By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.
2.1 The following documents are incorporated into these T&C’s by reference and apply to your use of our website, dashboards, APIs and related services. We may update these documents from time to time as described in clause 2.3.
2.2 By using our website and services, you acknowledge these incorporated documents and where relevant, you consent to the processing of personal data in accordance with the Privacy Policy and you warrant that information and all data provided by you is accurate and up to date.
2.3 We may update the documents listed in clause 2.1. Material adverse changes will take effect 30 days after posting (or sooner if required by law, security or risk). Non-material or beneficial updates may take effect immediately. Continued use after the effective date constitutes acceptance of the update.
3.1 www.finmo.net is a website operated by Finmo Tech Pte Ltd (“we / Finmo”) and provides access to our dashboards, portals, APIs/SDKs, documentation, integrations, and payments/treasury operating platform. Finmo operates globally under a combination of group licences and regulated partners. For the most current registrations, licence scopes, jurisdictions, and disclosures, see Country Specific Regulatory Status & Disclosures: https://finmo.net/license-and-registrations
3.2 The following are the jurisdictions where we are currently licensed. Note this is subject to amendment and this will be updated from time to time.
Finmo Tech Pte. Ltd. (Finmo) holds a Major Payment Institution (MPI) Licence issued by the Monetary Authority of Singapore (MAS), which allows Finmo to provide e-money issuance services, account issuance services, merchant acquisition, cross border and domestic money transfer services. (Licence number: PS20200640) In accordance with the applicable laws and regulations (including PSN08), Finmo is required to provide the following disclosures with regards to Safeguarding:
Hours of Business Operations: Our working hours in Singapore are from 9am SGT to 6pm SGT (Mon to Friday) excluding Public Holidays.
Paynow Technology Pty Ltd trading as Finmo Tech (ABN: 66 642 442 215) holds an Australian Financial Services Licence (AFSL number: 535371). Finmo Tech is also a registered independent remittance business (AUSTRAC registration no: IND100723324-001) and a registered Digital Currency Exchange provider (AUSTRAC registration no: DCE100723324-001).
Paynow Technology Pty Ltd trading as Finmo Tech (ABN: 66 642 442 215) holds a Financial Service Provider License (FSP No: FSP1003815)
Finmo LLC is registered as a Money Service Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) of the US Department of the Treasury. (MSB Registration Number: 31000248116829)
Finmo UK Group Limited is a regulated Electronic Money Institution with the Financial Conduct Authority (FCA) (Company Number: 12519275)
Finmo HK Limited is a limited liability company incorporated in Hong Kong with business registration number 77265186 and is applying for a Money Service Operator Licence.
Finmo (DIFC) Limited is a registered entity with the Dubai International Financial Centre (DIFC) with registration number 11455. Finmo (DIFC) Ltd is applying to be an Authorised Firm under the DFSA (Dubai Financial Services Authority).
FINMO POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ a registered company (KRS Number: 0001119721) applying for a Payment Institution Licence in Poland.
Finmo Tech Philippines Inc a registered company (Corporation Number: 2025070207561-39) applying for a Operator of a Payment System and Merchant Acquisition Licence in the Philippines.
Finmo Tech Canada is a registered payment service provider with the Bank of Canada.
4.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
4.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
4.3 You are responsible for ensuring that all persons who access the Services through your credentials are aware of these T&Cs and comply with them.
4.4 Keep your user IDs and passwords confidential; notify info@finmo.net immediately of any suspected compromise. We may suspend or disable credentials to protect you or the platform.
4.5 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@finmo.net.
5.1 The information contained in this website is for general information purposes only. We use reasonable efforts to keep the information published on our website up to date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
6.1 Our objective is to collect, store and disclose personal data fairly , lawfully and securely. Any information you provide (including personal data) will be collected and processed by Finmo and by third parties engaged by Finmo to deliver, operate or support the Services in accordance with our Privacy Policy.
6.2 By using the Website or the Services, you acknowledge and agree that we may process your information for the purposes set out in the Privacy Policy (including providing the Services, operating our platform, complying with legal and regulatory obligations, fraud prevention and service improvement), and you warrant that all information you provide to us is accurate, complete and not misleading.
7.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You may print or download extracts of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
7.3 You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
7.4 You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
7.5 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
8.1 We do not guarantee that our website or any content on it will be secure or free from bugs, malware or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website and should use your own virus protection software.
8.2 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website.
8.3 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.
8.4 If you breach this clause, your right to use our website will cease immediately and we may take such actions as we consider appropriate, including reporting the breach to the relevant law enforcement or regulatory authorities and cooperating with those authorities by disclosing your identity to them.
Some Services are provided by, through, or in connection with regulated partners or local service providers (each, a “Partner”). By enabling or using any feature, payment rail, payout method or jurisdiction that involves a Partner, you acknowledge and agree that:
10.1.1 General Use
By using the Website or any Finmo services, you agree to use them only for lawful, legitimate business purposes and in accordance with all laws and regulations applicable to you and to Finmo;
Any use of the platform outside these parameters constitutes a material breach of the terms and conditions.
10.1.2 Prohibited Activities - Fraud and Scam Prevention
You expressly agree that you must not use the Services in any way that constitutes, facilitates or enables fraud, scams or illegal payment activity, including (without limitation):
a. Fraudulent Transactions
b. Scam Activities
c. Unauthorized and Suspicious Activities
10.1.3 Prohibited and Restricted Lines of Business.
You must not use the Services for activities listed in Finmo’s prohibited and restricted business list at https://www.finmo.net/terms-of-service#10-acceptable-use-policy which includes (non-exhaustively): hate/violence content; illegal drugs or drug paraphernalia; sale of government IDs; stolen goods (including digital/virtual goods); bribery or corruption; infringing IP; high-risk/likely-fraud products; weapons, firearms and ammunition; and activities that violate any law.
Prohibited and Restricted Lines of Business
10.1.4 Activities requiring approval.
Certain activities (for example: airlines and future-delivery travel, charities/donations, debt/loan services, internet pharmacies, virtual currencies and exchanges, adult material, high-value goods, money transmission/escrow, financial instruments, gambling/gaming/sweepstakes) require Finmo’s prior written approval before you may process through the Services. Finmo may withhold or withdraw approval at any time.
Finmo requires pre-approval to accept payments for certain services as detailed below:
We reserve the right to monitor, suspend or terminate use for the Acceptable use Policy breaches and to share information with competent authorities as required by law
You must not, and must not allow anyone else to:
You are responsible for implementing and maintaining appropriate security controls on your own systems (including access controls, strong credentials, device and network security) and for safeguarding any API keys, passwords or tokens issued to you. Any use of your credentials will be deemed to be authorised by you unless you have notified Finmo of compromise.
10.3.1 Finmo may monitor transactions and use of the Services to confirm compliance with this Acceptance User Policy , with scheme/banking rules, and with legal or regulatory requirements.
10.3.2 You must immediately notify Finmo of any actual or suspected fraudulent, unauthorised, suspicious or illegal activity relating to your use of the Services and must provide all information Finmo reasonably requests.
10.3.3 You must co-operate fully with Finmo, its banking/processing partners, card networks, law-enforcement and regulators in any investigation, including by providing transaction records, customer KYC and correspondence.
10.3.4 Finmo may share information (including your information and transaction data) with relevant banks, payment partners, card networks, regulators or law-enforcement authorities where this is required or reasonably desirable to manage fraud, financial crime, sanctions, risk or regulatory obligations.
10.4.1 If Finmo reasonably suspects a breach of these Terms and Conditions or is required to act by a bank, scheme, payment partner or regulator, Finmo may take the following action with or without notice:
10.4.2 You remain liable to Finmo for any losses, chargebacks, reversals, fines, penalties, assessments or scheme/bank charges arising from your breach of this Acceptable Use Policy, and Finmo may recover such amounts from you.
10.4.3. You may terminate at any time by ceasing use (and, if under an MSA, by following the MSA termination procedure). Post-termination obligations (including fees due, chargebacks, reserves, confidentiality, IP) survive. Nothing in this section limits Finmo’s other rights of suspension or termination under these T&Cs or any MSA.
We encourage you to report violations of this Acceptable Use Policy to finmo.net immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email us at info@finmo.net.
It is our policy to take appropriate action where necessary to remove from our services or to disallow the use of our services in connection with material that is claimed to be infringing. If you are an intellectual property rights owner and you believe a website or a webpage using our services sells, offers for sale, makes available goods and/or services, or otherwise includes content or materials that infringe your intellectual property rights, then please contact us at info@finmo.net.
11.1 Transaction Disputes
You acknowledge that any transaction processed through the Services may be disputed or reversed, and that a transaction funds reversal, chargeback, return or refund may result in part or all of the purchase amount being returned to the buyer, card network, bank or other financial institution requesting the reversal.
11.2 Your liabilityYou are fully liable for:
11.3 Your obligations in a disputeYou agree to:
11.4 Finmo’s rights to give effect to reversalsWhere payment industry or banking rules require a Transaction Funds Reversal, you irrevocably instruct and authorise Finmo, without further notice to you, to:
11.5 No Finmo liability; indemnityFinmo has no liability to you for any Transaction Funds Reversal, chargeback, return, Refund or related scheme/bank assessments, and Finmo’s actions in implementing such reversal will be deemed authorised by you. You agree to indemnify and hold Finmo harmless against all losses, costs, fees, fines, penalties and expenses that arise from or relate to any such dispute, reversal or Refund, or from Finmo acting in accordance with these T&Cs or the MSA in relation to that dispute.
11.6 Fraud and risk controlsYou must implement and maintain reasonable fraud-prevention and transaction-monitoring controls appropriate to your business, and you must cooperate fully with any Finmo investigation of suspicious, unauthorised or fraudulent activity. Finmo may delay, reject, reverse or block any transaction it considers potentially fraudulent, unauthorised, high-risk or non-compliant.
11.7 Chargebacks and representmentsYou remain liable for all chargebacks, reversals, scheme assessments and related fees. Where practicable, Finmo will make available such transaction data or feeds as Finmo receives from its processor or scheme partners to assist you with any representment, but Finmo does not guarantee that any representment will succeed.
11.8 Reserves, set-off and withholdingTo secure your obligations under this clause and under the MSA, Finmo may, where permitted:
11.9 EnforcementFinmo may take any legal action it considers necessary to enforce your indemnity or to recover amounts due to Finmo in connection with any Refund, chargeback or Transaction Funds Reversal.
12.1 You agree to indemnify, defend and hold harmless Finmo, its affiliates and their respective directors, officers, employees and service providers from and against any and all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with:
12.2 If you have entered into a Merchant Services Agreement (MSA) or other written agreement with Finmo, the indemnification provisions in that agreement apply in addition to this clause 12, and will prevail for the Services covered by that agreement.
12.3 This indemnity is binding and enforceable to the fullest extent permitted by law in every jurisdiction in which Finmo operates or provides the Services.
13.1 You agree to indemnify, defend and hold harmless Finmo and its officers, employees, affiliates and service providers from and against any and all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms & Conditions; (b) your breach of the Acceptable Use Policy or use of the Services for any prohibited or unapproved purpose; (c) any transaction disputes, chargebacks, reversals or refunds that relate to your customers or your business; and (d) any violation of law, scheme or network rules by you or on your systems.
13.2 The website and any services or content made available through it are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Finmo disclaims all warranties, representations and conditions, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
13.3 To the fullest extent permitted by law, Finmo will not be liable to you for:
13.4 Except for liabilities that cannot be limited or excluded by law, Finmo’s total aggregate liability to you arising out of or in connection with these T&Cs will be limited to the total amount of fees (if any) you have paid to Finmo for the relevant Service in the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid any fees in that period, Finmo’s liability will be limited to the minimum amount permitted by applicable law.
13.5 Nothing in these T&Cs excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
13.6 Where you have entered into a Merchant Services Agreement (MSA) or other written services agreement with Finmo, the indemnities and liability provisions in that agreement apply in addition to this clause 12. If there is any inconsistency between these T&Cs and the MSA in relation to the Services covered by the MSA, the MSA will prevail.
14.1 We may update these Terms & Conditions (“T&Cs”) from time to time.
14.2 We may provide notice of updates by any reasonable means, including posting the revised T&Cs in-product, displaying a banner or pop-up, emailing the account administrator, or publishing a changelog.
4.3 Unless stated otherwise in the notice, updates take effect when posted. Your continued access to or use of the Website or Services after the effective date constitutes acceptance of the updated T&Cs.
14.4 If you don’t agree. If you do not agree to an update, you should stop using the Website and Services before the update takes effect. Where you have an executed MSA, your termination or change rights (if any) are as set out in the MSA.
a. Our policy
Finmo is committed to providing the highest level of care to all our customers. If you feel that our service has not met your expectations, then please tell us. Customer complaints are important to our organisation. They offer specific insights into how we might improve our services, processes and procedures.
b. What to do if you have a complaint?
Please contact us at compliance@finmo.net, detailing the nature of your complaint and providing all relevant information and your contact details. To ensure that your complaint is resolved as soon as possible, please outline any steps you would like us to take in addressing the issue.
c. Our complaints procedure
d. If you are not satisfied with our response
If you are not satisfied with our final response, you might be entitled to refer it to the relevant local Ombudsman Service, but you must do this within six month of our final response.
To contact us in relation to these terms of use, please email info@finmo.net.
16.1 Regulatory compliance. Finmo is required to comply with applicable anti-money laundering, counter-terrorism financing, financial sanctions and related regulatory requirements in every jurisdiction in which it operates or targets customers.
16.2 Customer due diligence. You agree to provide Finmo, on request, with any information and documents that Finmo (or its banking/payment partners) considers necessary to verify your identity, your business, your authorised users, your source of funds, or your customers/beneficial owners. Finmo may withhold, delay or suspend the provision of Services until such information is received and verified.
16.3 Monitoring and reporting. You acknowledge and agree that Finmo may monitor transactions and account activity and may file reports or disclosures with the Monetary Authority of Singapore (MAS), AUSTRAC, or other competent authorities where Finmo is required to do so. Finmo is not permitted to notify you if such reports are made.
16.4 Risk-based controls. Finmo may at any time apply risk-based measures, including transaction limits, enhanced due diligence, delaying or rejecting transactions, or suspending or terminating your access to the Services, where Finmo reasonably considers this necessary to meet its legal or regulatory obligations.
16.5 Local regulatory status. Finmo entities hold or operate under the licences/registrations disclosed in Section 3 (Regulatory Disclosures). Those licences do not relieve you of your own AML/CTF or sanctions obligations in the jurisdictions in which you operate.